Troubleshooting
Start with the symptom you see. Most classroom issues can be checked from the dashboard or the simulation wizard.
I can’t find my draft
Open Simulation wizard from the dashboard. Continue editing the saved selection and choose Prepare content before starting. If you want to copy a run that already took place, expand Reuse a saved run instead.
The student feed is empty
Check Current exercise. Compare the source opening time and time zone with your local clock. Check that the run is scheduled or started, that the source is selected and that the class is using the current Student newsroom link.
A student can’t enter the newsroom
Test the student link and shared classroom password in a private browser window. The site administrator sets the password. For the Publication desk, students first enter the newsroom, then use their team’s code. Check that the run is open and the team has its current code.
A reporting contact is missing
Check that Correspondents and stringers was selected and that the Story Pack maps a chosen story to the contact. In Review and schedule, check that the contact has a chat link. If the link opens but students can’t use it, verify the permissions in your chat tool.
Content preparation stopped
Read the wizard’s message and choose Resume preparation if offered. Check the review for incompatible stories or missing sources. If WordPress reports that the Story Pack is missing, ask the site administrator to install or restore it.
The team’s publication link is missing
Check Publication options for the active run. For Google Sites, either add a shared link or give teams their individual links. For the built-in desk, select the publication option and create the team desks. Each run has its own publishing setup.